At Zarah, we aim to deliver and install all products and materials in a timely and professional manner.

This policy outlines how we manage delivery, installation scheduling, and responsibilities for both parties.

1. Scope of Policy
   This Delivery & Installation Policy applies to all products and materials supplied and fitted by Zarah, including but not limited to:

• Window blinds and curtains
• Laminate and carpet flooring
• Bespoke kitchen and bedroom furniture
• Quartz and granite worktops
• Accessories and fittings
• We do not currently offer courier delivery or online order shipping.

2. Delivery Scheduling
   Once your order and quotation are confirmed, we will provide an estimated delivery and installation date. All delivery and fitting dates are subject to material availability, supplier schedules, and access to your property. You will be contacted in advance to confirm installation dates and time slots.
3. Access Requirements
   To ensure smooth delivery and installation:

• Please make sure our team has safe, clear access to the property and installation area.
• Any existing furniture, flooring, or obstructions should be removed before our arrival unless otherwise agreed.
• Parking arrangements should be available or communicated beforehand to avoid delays.
• If we are unable to complete the delivery or installation due to lack of access, a revisit fee may apply.

4. Lead Times
   Typical lead times vary depending on the product type:

• Standard materials (e.g. flooring, blinds): 1–3 weeks
• Bespoke furniture or custom worktops: 3–5 weeks
• The timings are estimates only and may change due to supplier schedules, material availability, or external factors.

5. Delays and Rescheduling
   While we make every effort to meet agreed timelines, occasional delays may occur due to:

• Supply chain disruptions
• Adverse weather conditions
• Unforeseen on-site issues
• Changes requested by the customer
• We will communicate any delays promptly and reschedule the installation at the earliest available opportunity.

6. Handling and Damages

• All products and materials are inspected before delivery.
• Upon arrival, we ask that customers inspect visible materials and report any damages within 24 hours.
• In the unlikely event of transport or handling damage, we will repair or replace the affected items as quickly as possible.

7. Installation Standards
   Our fitting team follows professional standards to ensure high-quality results.
   Upon completion, you will be invited to inspect the work and confirm your satisfaction before we leave the site.
   Any concerns should be raised immediately so they can be addressed on the spot or scheduled for follow-up.
   
   

8. Failed Deliveries or Missed Appointments
   If a scheduled appointment cannot be completed due to:
   The customer not being present, restricted access, or an unsafe working environment. We may charge a call-out or rescheduling fee to cover associated costs.
   
   

9. Customer Responsibilities
   Customers are responsible for:

• Ensuring accurate measurements (where the measurement was supplied by customer)
• Providing access and utilities (e.g. electricity, water, and lighting) during installation.
• Keeping the site safe and free from any hazards.
• Failure to meet these requirements may delay delivery or incur additional charges.
  
  

10. Completion and Handover
    Once work is completed, our team will review the installation with you. You may be asked to sign a completion form or acknowledgment confirming that all work has been carried out as agreed.